At CarExpert, we’ve spent years helping Australians research their next car through trusted reviews, comparisons, videos and buying advice. But as we expanded further into helping customers actually buy cars, it became clear the dealer experience needed to evolve too.

That’s why we built CarExpert Exchange – our custom technology platform powering our new-car buying service behind the scenes, designed to create a smoother, faster and more transparent process between CarExpert’s New Car Specialists and our national dealer network.

The platform brings quoting, communication, contracts, invoicing and deal management into one streamlined portal, helping dealers manage customer opportunities more efficiently and giving buyers a more seamless experience from enquiry through to delivery.

Instead of simply forwarding enquiries, CarExpert now stays involved throughout the entire customer journey. Our New Car Specialists work directly with customers to understand exactly what they’re looking for, while CarExpert Exchange helps coordinate the dealer process in the background across our network of more than 1,200 dealerships nationwide.

The result is a more connected and efficient experience for everyone involved.

For dealers, that means receiving validated, purchase-ready opportunities with detailed vehicle requirements, trade-in information and customer context upfront. It reduces back-and-forth communication, simplifies administration and creates a scalable new sales channel designed around transparency and conversion.

For customers, it means less time chasing dealerships, repeating information or navigating multiple conversations. CarExpert remains the single point of contact throughout the process while working with dealers nationally to secure the right vehicle and deal.

CarExpert CEO Damon Rielly said the technology was developed to modernise a process that hasn’t kept pace with changing consumer expectations.

“Customers expect simplicity, speed and transparency in almost every major purchase today, and car buying shouldn’t be any different,” he said.

“CarExpert Exchange allows us to create a far more connected experience between customers, our team and dealerships, while also helping dealers work more efficiently with informed, high-intent buyers.”

The platform supports CarExpert’s broader vision of making the entire car-buying journey easier for Australians - removing friction from both sides of the process. 

“Customers don’t want to manage multiple conversations and dealers don’t want low-quality enquiries. CarExpert Exchange helps bring everything together in a way that feels seamless, efficient and genuinely customer-first.”

CarExpert Exchange now powers CarExpert’s national new-car buying service and continues to evolve as the business expands its end-to-end customer offering.